We strive to make the shipping process as seamless and quick as possible. Since each piece is made-to-order, we kindly ask that you allow 2-3 business days (excluding weekends) before we ship your order.
Shipping takes 2-5 business days worldwide, and it's FREE for all orders. Once the order is packed and ready to ship, our system will automatically send you an email with carrier and tracking number details. Please utilize this information to track the order yourself.
Ensure your delivery address is not a PO box at the time of ordering, as any post order change requests can delay the production time. In case anything goes wrong with the delivery of an order due to an error in the address made by the buyer, our Online Shop cannot be held responsible for the (partial) loss of the shipment.
Import taxes and customs duties
Please note the prices on mementomorinecklace.com do not include local sales taxes or VAT. If the value of your order exceeds the toll-free limit in your market, extra fees might be applied for import taxes and custom duties upon delivery. JFM does not compensate these charges. You can check with your local Customs Office for more information.
How to pay these fees?
Once the parcel has entered the destination market it will be held by Customs for clearance. During this time, import duties and tax fees (should they apply) will be calculated by the present authority. Our transport partner will contact you once the order has reached the local Customs and inform you what you need to pay before the order can go through customs.
NOTE: A signature is required upon delivery.